Principles

Scaffle asks to watch the parts of a business nobody hands over lightly: the inbox, the invoices, the week’s schedule. That only works if you can see what it’s doing. Each commitment below is specific enough to check against the product itself.

The privacy policy is the precise accounting of what we collect and who touches it, and the terms of service are the agreement between us. Where those are more exact, they govern. This page is the plainer statement of how we intend to behave.

The memory is yours, and all of it is readable

Everything Scaffle believes about your business sits on one page in your account, written in plain sentences instead of as data you’d need a tool to open. Each entry carries where it came from: your website, a document you uploaded, an answer you gave, something it read in a tool you connected. You can correct any of it, and you can tell it to forget.

That matters most when it’s wrong. One wrong fact about how your shop works quietly bends every suggestion that comes after it, so the fix has to be a button on the page rather than a support ticket.

Ask us for a copy of everything, or ask us to close the account and delete what’s in it, and we will. Doing both yourself in the app is on the list; today it takes an email.

It reads. It doesn’t act.

Every connection Scaffle offers today asks for permission to read and nothing more. Connect Gmail and the access we request lets Scaffle look at your mail: it cannot send, reply, label, archive, or delete. You can read that on the consent screen before you approve it, which is the point of saying it here.

So Scaffle proposes and you decide. It writes the reminder to the customer who is twelve days late, and that draft sits there until you send it yourself. If we ever build a connection that writes to a tool of yours, it will be a separate thing you switch on, described in the words of what it will actually do.

Your business is not training data

We don’t train models on your data, we don’t sell it, and we don’t run advertising. We’re not a model company, and there is no pipeline here for your supplier list to become somebody else’s product.

Scaffle does depend on outside model providers to generate your answers, and the privacy policy sets out the kinds of provider involved and what each one receives. Email us and we’ll tell you who they currently are.

We keep the least that does the job

When Scaffle checks a connected tool on its own schedule, what it writes down is a short note about what it found. Notes, not copies. Every one of them lands in the memory page, where you can read it and delete it.

Ask it a direct question about a specific email and it has to read that message to answer you. The answer stays in your conversation; the message text doesn’t. What it read is used to reply and then let go.

In the desktop companion, which is invite-only right now, a look at your screen becomes one sentence and the picture is never written to disk or stored anywhere. If what’s on screen looks personal, the whole capture is dropped and nothing is kept from it. The notes it does write are produced under instructions to leave out names, account numbers, and anything else personal, and the live feed of those notes sits on your privacy page with a delete button next to each one.

Nothing it reads gets to give it orders

An email is text written by somebody who isn’t you. So is a web page. Anything Scaffle reads on your behalf is fenced off and labeled before a model sees it, marked as material to read rather than instructions to follow, so a line buried in a message from a stranger can’t redirect what your assistant does next.

This is a real defense and not a perfect one. It is also the reason we’re in no hurry to let the product act on what it reads.

You can check its work, and the call is yours

When Scaffle tells you something, it tells you where it got it. Findings carry their source and memory entries carry theirs, because advice you can’t trace is advice you can’t audit.

Scaffle is not legal, financial, tax, or medical advice and it’s no substitute for a qualified professional. It is wrong sometimes, and confident while it’s wrong. Treat what it produces as a first draft for your own judgment. The decision stays with you, and so do the consequences.

We’d rather tell you it’s early

Scaffle is in alpha. Features change, some edges are rough, and saying so on the way in beats having you discover it. We hold no security or compliance certification and we don’t claim an uptime figure. The alpha doesn’t bill you, and we won’t move you onto a paid plan without telling you first.

If one of these commitments stops being true, we’ll change the text and the date at the top and say what changed.

Hold us to it

If you catch something on this page that doesn’t match what the product actually does, write to admin@scaffle.ai and tell us. Every principle here is meant to be checkable against the product in front of you.